Frequently Asked Questions — Outdoor Seating
Q: How will we get a table?
A: Guests may select any unoccupied table. Please remain at your table to ensure the safety of all guests, unless using the restroom or picking up your order from the service bar. Please enter and exit tables from the parking lot to avoid passing too close to other guests. We can only seat parties up to 10 people. We can only serve guests if there is a table available. If all tables are full, please see a server to be placed on the waiting list. We will take your name and number to text you when your table is ready. We are not taking reservations at this time.
Q: Do you have any restrictions?
A: We ask that you do not visit if you are experiencing any symptoms of COVID-19 that the CDC tells you to look for: fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose (other than your own normal baseline allergies), nausea or vomiting, diarrhea. If you’re currently having or have recently had any of those symptoms or if you have had close contact with anyone who was COVID-positive within the last 14 days, please stay home and take care of yourself!
Q: Do we have to wear masks?
A: YES! Everyone needs to arrive wearing a face covering. This is required by state regulations, and it’s a key part of how we will keep each other safe. Once you are seated at your table, you may take your mask off. If you get up from your table to use the restroom or come to our service bar, you must put your mask back on. Just as we wouldn’t serve you if you arrived barefoot, we also won’t serve you if you refuse to wear a face covering. So just arrive with a face covering; wear it until you’re seated and when you need to leave your table and we’ll be all set! We will do our best to have disposable masks available at our entrance if you accidentally arrive without one. While inventory lasts, we will also have some awesome machine washable Racing City Brewing Co. or Oliva Winery logo cloth masks that you can buy for $10.
Q: Can we come inside?
A: For right now, guests can come inside only to use the restrooms. When you come inside to use the restroom you must wear a face covering. Please follow the directional arrows to assure physical distance. Try to limit each restroom to a one person at a time to maintain distancing. Please wash your hands with soap and water prior to exiting the restroom.
Q: Most importantly, how do we get our beer, wine, and cocktails?
A: We’ve developed a whole new model to serve you in a physically distanced way. Instructions to order using our Clover mobile app will be posted and placed on your table. Your order will be fulfilled by our dedicated bar tender who will not have contact with customers or any unclean glassware. Our server will bring your order to our service bar for pick up. When there isn’t another guest at the service bar, one or more members of your party may come to pick up your order. Please exit and return to your table through the parking lot to avoid passing too close to other guests. We think this new model is going to work well to keep our customers and our staff distanced from one another, while still being able to come together for great beer and wine. Drink – enjoy – repeat!
Q: Do you have food?
A: Our kitchen is closed. We are working on some great food options from local eateries. In the meantime, you may bring food or order out. We also have chips and snacks available, ask your server.
Q: Will you be using disposable cups?
A: We’ve decided not to use disposable plastic cups. Instead, we’ll use machine sanitized glassware.
Q: What should I do with my empty glassware?
A: Please use the bus bucket at the service bar. We ask that you bus your own glassware to these buckets when you’re finished with them. Our servers will wear gloves when handling the bus buckets to bring them back inside to be washed in our commercial glasswasher.
Q: Are your servers going to wear gloves?
A: There are times when our servers will wear gloves but primarily, our servers will be washing hands frequently and sanitizing their hands between every transaction.
Q: What will you do if it rains?
A: For now, we are limited to outdoor service, therefore, we may have days when we have to close due to inclement weather. We will try to post closures on our social media channels, however, there may be times when we need to close quickly due to approaching thunderstorms. Please be patient with us!
Q: What are you doing to keep your staff safe?
A: Keeping our team, our guests, and our community healthy is our number one priority. We are practicing rigorous physical distancing among our team within the brewery and have designed our new service model so that our team can keep their distance from one another as well as from guests. We ask our employees to screen themselves for symptoms each day and encourage them to stay home if they aren’t feeling well. We offer paid sick leave to our team so that they don’t ever have to worry about calling out sick. We also have contingency plans for what we’ll do if a staff member experiences COVID symptoms. We hope we never have to use those plans, but we promise to be transparent about it if it happens.
Q: Can our children and dogs still come to the brewery?
A: Yes. We really want to remain family and dog friendly. Please help us do that by keeping your children and your leashed dog at your own table with you, and avoid interacting with children, dogs, or guests at other tables.